case study


    Communication between Financial & Train Info Applications

    Insight Description:

The **National Railroad Passenger Corporation**, doing business as Amtrak is a passenger railroad service that provides medium and long-distance intercity service in the contiguous United States and to nine Canadian cities.

**Project Description**:
Deploy, Administer, Support and maintain middleware applications to enable communication between financial and train info applications on diverse platforms with varying interfaces. Responsible for the installation, maintenance and configuration of Data Power, WAS, MuleSoft and AWS environments.

**Business Need**:
The National Railroad Passenger Corporation, Amtrak, is a corporation striving to deliver a high quality, safe, on-time rail passenger service that exceeds customer expectations by supporting all applications.

**Key Challenges**:
We have a data center migration, but it has been a challenge for me to keep on top with no missing tasks, because it was dependent on my activities. Supporting client applications 24*7 with no user impacts. Platform upgrades and problem solving has not been easy during outages.

**Shineteck Inc Solution**:
We have well defined Service Level Agreements (SLA's) that provide customers with the assurance of consistently superior performance. The flexible solutions combine system-specific tools and resources dedicated to surveying and maintaining performance of business-critical elements. The integrated service management process cycle revolves around three primary components: process administration, automation and service team.

**Key Customer Benefits**:
- Critical to customer
- Figure of merit
- Fit for purpose
- Latent needs
- Safety